PICKUP AND DELIVERY OF ONLINE ORDERS
OUR WEEKLY MENU IS AVAILABLE FOR ONLINE ORDERS FROM SUNDAY AFTERNOON THROUGH SATURDAY 8AM.
There Are FIVE Ways to get Your Order:
1. Personal Pickup: When placing an order, choose a pickup day, then come to our kitchen (1581 University Ave., Berkeley) that day to get your order. Order by 8am for same-day pickup Wednesday-Saturday.
We are open for minimal-contact pickup of your online order:
- Wednesday 4-7:00pm
- Thursday and Friday 12:30-5:30pm
- Saturday 10am-4pm
Our Brick and Mortar Store has reopened for in-store shopping. These days/times are for in-store shopping and order pick-ups.
See below for LATE PICK-UP POLICY and GLASS RETURNS CREDITING PROCESS.
2. "Cluster" Pickup: You can join a pickup “cluster” group in your area. Cluster participants take turns picking up weekly orders from our University Ave. location for the group. For information on current clusters contact mary@threestonehearth.com.
3. Door-to-Door Delivery: With Covid protocols in place, we are now offering delivery to Berkeley and the East Bay (limited range) (Wednesday), San Francisco (Thursday) and Marin (Friday.) Your order is delivered for a $22 fee (for East Bay (beyond Berkeley), SF, Marin and East of Caldecott tunnel) and $16 for City of Berkeley automatically added at the time of the order. See below for details.
- BERKELEY Wednesday 3:30-9pm - order by 8am Wednesday for delivery Wednesday
- EAST BAY (limited range): Wednesday 4-9pm - order by 8am Wednesday for delivery Wednesday
- SAN FRANCISCO: Thursday 3-9pm - order by 8am Thursday for delivery Thursday
- MARIN: Friday 2-8pm - order by 8am Friday for delivery Friday
- EAST OF CALDECOTT TUNNEL: Saturday 12:30 - 5:30pm - order by 8am Friday for delivery Saturday
4. Group Drop-off Delivery: Your order is delivered to a drop-off location for a $11 fee automatically added at the time of the order. You must come to the drop-off site during the designated hours to pick up your order. See below for details.
- Oakland (Crocker Highlands) Wednesday 6pm - 9pm - order by 8am Wednesday for delivery Wednesday
- Lafayette (Exit 14 off HWY 24) Saturday 12noon - 3pm order by 8am Friday for delivery Saturday
5. Real Food (Bay Area) CSA: RFBA is an independent company that delivers certain TSH products and items from other producers to neighborhood drop-off locations around the Bay Area. RFBA charges a small fee per item, along with applicable glass deposits, which can be returned for credit.
Late Pick-up policy
Our menus are named, "Week of DD-MM-YY" with the date being a Sunday (the day the menu is launched) with possible execption of holidays when we may make adjustments to the menu launch and pickup schedule.
Our order pickup starts on the following Wednesday. The Saturday following the menu launched on Sunday is the last day to pick up orders from our University Avenue kitchen for that week. If you have an emergency and are unable to pick up your order, please email us by Saturday 3pm of the specified week at info@threestonehearth.com.
Unless prior arrangements have been made with us, unclaimed orders will be forfeited to the kitchen for staff use after that point. Only non-perishable items will be credited back to your account, and your account will be charged a $15 restocking fee per order.
If you have scheduling challenges:
- Arrange for someone else to pick up your order during pick-up/store hours. Please add a note in the notes section when placing your order telling us who is picking up your order.
- Choose delivery, which is available in the East Bay, San Francisco, Marin and Lafayette. See below for details.
- You can purchase certain Three Stone Hearth products from the Natural Grocery Company in Berkeley or El Cerrito, open daily from 8:30am-8:30pm.
Returning Jars for Credit on Your Account
FOR ORDER PICKUP CUSTOMERS
Our Glass Returns Station is currently set up in our parking lot near our rear (employee) entrance on order pick up days. Leave your CLEAN mason jars, beverage and milk bottles here on order pick up days. Then walk around ot the front entracne and let worker fulfilling your order know how many jars you brought back, for credit on your account. Make sure you turn in one copy of your order receipt as you leave, in order to receive your glass credits.
Door-to-Door Delivery
Deliveries are made by a Three Stone Hearth employee. The delivery fee will be charged to customer's Three Stone Hearth Account. The driver no longer collects the fees. Please inform us at info@threestonehearth.com of any specific delivery location details, or for questions or problems regarding delivery or your order. Click here for our Updated Delivery FAQ
DELIVERY RANGE
CITY OF BERKELEY ONLY
We are offering a special delivery offering to City of Berkeley residents who, while they may live nearby, may not be able to come in for order pickups due to Covid restrictions.
East Bay delivery (limited) range - FOR BERKELEY, CHOOSE CITY OF BERKELEY delivery method
Alameda, Albany, El Cerrito (up to Moeser Lane) Emeryville, Kensington, and Oakland. Customers in the East Bay living outside these areas need to contact info@threestonehearth.com to determine if delivery is possible. Approved deliveries outside the range are subject to an additional charge depending on the distance.
Marin delivery (Limited) range
Approved delivery range: south of Marin Civic Center (Hwy 101 San Pedro Rd exit), east of Sir Francis Drake Blvd & Red Hill Ave intersection in San Anselmo, and nothing south of Sausalito.
Customers in the Marin area living outside this delivery radius need to contact info@threestonehearth.com to confirm if delivery is possible, and to confirm the fee. Approved deliveries outside the range are subject to an additional charge depending on the distance.
EASt of Caldecott tunnel (Limited) RANGE: areas of orinda, moraga, lafayette, pleasant hill and walnut creek:
Approved door-to-door delivery range: WALNUT CREEK & PLEASANT HILL: SOUTH OF Geary Rd (exit on 680 north) and Pleasant Hill Rd and EAST OF San Carlos Drive and Ygnacio Valley Rd intersection and NORTH OF Newell Ave & South Main Street in Walnut Creek and Olympic Blvd and Pleasant Hill Rd in Pleasant Hill; ORINDA, MORAGA & LAFAYETTE: SOUTH Miner Rd and Camino Pablo Rd. and NORTH OF Rheem Blvd where it meets Moraga Way and Moraga Rd.
Customers east of Caldecott tunnel area living outside this delivery radius need to contact info@threestonehearth.com to confirm if delivery is possible, and to confirm the fee. Approved deliveries outside the range are subject to an additional charge depending on the distance.
NEW DELIVERY CUSTOMERS
When placing your order, please add “New Delivery Customer” to the NOTES section of your order. This helps us confirm your delivery location is within the delivery radius for the area you are in.
| Location | Day & Time Period | Delivery Service Contact Information | Cost & Payment Information |
|---|---|---|---|
|
East Bay
|
Wednesday |
Three Stone Hearth |
$22 for each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
|
CITY OF Berkeley ONLY |
Wednesday 4-9:00pm |
Three Stone Hearth
510-981-1334 TSH Voicemail info@threestonehearth.com |
$16 for each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
|
San Francisco
|
Thursday
|
|
$22 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
|
Marin |
Friday
|
Three Stone Hearth
510-981-1334 TSH Voicemail
|
$22 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee.
|
| East of Caldecott Tunnel | Saturday 12:30 - 5:30pm |
Three Stone Hearth
510-981-1334 TSH Voicemail
|
$22 each order delivery. Delivery fee will be charged to customer's Three Stone Hearth Account. Driver does not collect the fee. |
Group Drop-off Delivery - a LOCATION TO PICK UP YOUR ORDER FOR A REDUCED DELIVERY FEE
Group drop-off sites are hosted by customers of Three Stone Hearth and serve as a central location where a group of orders can be delivered at one time. This reduces the cost of delivery, and lessens the environmental impact. We are grateful to our hosts for offering their homes as delivery locations.
If you choose a group drop, the location address and pick-up details will appear on your order when in the shopping cart and in a follow-up group drop customer email. Please pick-up on the designated delivery day during pick-up times listed and respect the host's privacy by not disturbing them while picking up your order.
Leave your CLEAN glass returns and delivery materials from previous deliveries for the following week’s pickup, along with the completed glass return paperwork, in the designated pickup location.
If you have any questions or problems with delivery or questions regarding your order, contact info@threestonehearth.com or 510-981-1334 TSH Voicemail.
DELIVERY GLASS (and packaging material) returns and account credit process
Place CLEAN mason jars, beverage and milk bottles in your delivery box. Return all delivery packing materials: ice packs, igloos, silver insulation, and red & gray delivery bins. We clean, sanitize and re-use packing items as much as possible. Returning them helps us minimize costs and our impact on the environment.
Fill out a glass return form included in your previous order. PLEASE PRINT! If you do not have a glass return form a letter size piece of paper will do. Include account holder’s first and last name, date, and the number of mason jars (including beverage bottles), and milk/cream bottles that you are returning and place it in the bin with the jars.
Door-to-Door delivery customers can place their TSH delivery materials and clean glass on the porch and it will be picked-up when your next order is delivered.
Group drop-off delivery bins should be left in a designated spot decided by the host. Please be respectful of the host’s home by stacking boxes neatly.
When the delivery bins with the paperwork are returned to us, we will credit your account accordingly. Please allow two weeks from time of return for your credit to appear. You can verify receipt of credit by checking your online account. If you have any questions, please visit our Contact page.